Privacy Policy
This privacy policy explains how Gulf Film & Cinema collects, uses, and protects your personal information when you use our online platform, services, or interact with us. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.
Information We Collect
We collect various types of information in connection with the services we provide, including cinema operation, film distribution, movie screening, concession management, digital projection services, event hosting, and cinema advertising. This information may be collected directly from you or automatically as you use our site or services.
Information you provide directly to us may include:
- Contact information, such as your name and email address, phone number, or postal address, when you create an account, make a booking, participate in a survey or contest, or contact customer service.
- Payment information, such as credit card details, necessary to complete transactions for ticket purchases, concessions, or other services. Please note that payment processing is often handled by secure third-party providers, and we do not store full payment card details on our systems.
- Demographic information, such as your age, gender, interests, and preferences, which you may choose to provide.
- Information you provide when you communicate with us, such as customer service inquiries or feedback.
Information we collect automatically when you use our site includes:
- Usage information, such as the pages you visit, the features you use, the content you view, the time and duration of your visits, and your interactions with our advertisements.
- Technical information, such as your IP address, browser type and version, operating system, device identifiers, and other technical details about your device and connection.
- Location information, if you enable location services on your device and grant us permission to access it.
Information we collect from third parties may include:
- Information from partners and service providers, such as analytics providers, advertising networks, and social media platforms, where legally permissible.
- Information from publicly available sources.
How We Use Your Information
We use your personal information for various purposes related to operating our business and providing our services. These purposes may include:
- Providing and managing your account and bookings.
- Processing transactions for tickets, concessions, and other services.
- Delivering the services you request, such as screening films or hosting events.
- Communicating with you about your transactions, account, and our services.
- Sending you promotional offers, newsletters, and marketing communications about films, events, and services that may interest you, based on your preferences and consent where required.
- Personalizing your experience on our site and within our services, such as recommending films or events.
- Improving our services, site functionality, and user experience.
- Conducting research and analysis to understand our audience and market trends.
- Ensuring the security and integrity of our systems and services.
- Complying with legal obligations and enforcing our terms and conditions.
- Detecting and preventing fraud and other illegal activities.
Legal Basis for Processing
We process your personal information based on several legal grounds, including:
- Your consent: Where you have given us explicit consent to process your data for a specific purpose.
- Performance of a contract: Where processing is necessary for the performance of a contract with you, such as processing your ticket purchase.
- Legal obligations: Where processing is necessary to comply with a legal obligation to which we are subject.
- Legitimate interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided that these interests are not overridden by your fundamental rights and freedoms. This may include improving our services, marketing our products, and ensuring the security of our operations.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, marketing, and customer service. These providers are required to protect your information and use it only for the purposes for which it was shared.
- Business partners: We may share information with business partners, such as film distributors or event organizers, in connection with specific services or events you interact with.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
- Protection of rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others, or to investigate fraud.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With your consent: We may share your information with other parties when we have your explicit consent.
We do not sell your personal information to third parties for their direct marketing purposes without your consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the purpose of processing and legal obligations.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access your personal information.
- The right to request rectification or erasure of your personal information.
- The right to request restriction of processing of your personal information.
- The right to object to the processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time, where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our site. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and provide a more personalized experience. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete such information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at the following address:
Gulf Film & Cinema
18 Fahad Al-Salem Street, Floor 7
Kuwait City, Al Asimah Governorate, 13060
Kuwait
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